Help Centre

Every FacilEvents screen and field, explained — so you can set everything up yourself, from registration to event day.

Getting started

The four steps between creating your account and your first ticket sold.

Your buyers pay directly into your own account. Here is how to connect it — and what switching means.

What each field on the event form does, from the page address to the sales window.

Tickets, food, drinks, merch — how products, prices, categories and quantities work.

Reading the orders table, what pending means, the automatic reminder, and how refunds work.

The three door-and-counter screens your volunteers use, and the live dashboard.

Each volunteer sees only their screen. What every role unlocks.

Logo, colours, texts, languages — and connecting events.yourorg.com.

The always-free giving module: the /give page, declarations and the HMRC export.

What you pay, when billing starts, and how to leave (with your data).

Did not find it? Write to support@facilevents.com.