Orders, pending payments and refunds
Reading the orders table, what pending means, the automatic reminder, and how refunds work.
The orders table
Orders shows every purchase of the selected event, 25 per page. Filter by status (paid, pending, cancelled, refunded) and by channel (online or counter), search by name or email, and click the column headers to sort.
Statuses: PAID — money confirmed in your account. PENDING — the buyer started checkout but the payment has not completed. CANCELLED — pending order that expired or was cancelled (stock returned). REFUNDED — you returned the money.
Pending payments and the reminder
A pending order holds its stock for a short reservation window. If the buyer abandoned the payment, the system emails them ONE gentle reminder (between 30 minutes and 24 hours later) with a link that resumes the exact same payment. No event that already ended gets reminders.
The dashboard shows how many pending orders exist and how old the oldest is.
Refunds
Open the order and use Refund: the money goes back through YOUR payment provider (SumUp or Stripe) to the buyer’s card — because the money is in your account, the refund comes from it too.
Your refund policy is yours to define and communicate to buyers; the platform provides the button, you make the decision.