Event day: check-in, box office and food counter

Tickets on the phone: QR page and Wallet

After a paid order, buyers get a confirmation email with a link to their QR ticket page. For paid tickets they can also add the ticket to Apple Wallet or Google Wallet, so it opens from the lock screen at the door. You can switch on printable PDF tickets in the confirmation email for people who prefer paper.

Check-in (the door)

Every paid order gets ONE QR code by email that admits everyone on it (a family of 4 = one scan). At the door, volunteers open Check-in on their own phones — several can scan in parallel.

Scan the QR with the camera, or type the short entry code printed under it (the fallback for dead phones). Green = admitted, with the buyer’s name and guest list; red = already used, wrong event, or not paid.

A wrong admit can be undone by the same volunteer (Undo). Duplicates are refused automatically — nobody enters twice on one order.

If the door also hands items out (wristbands with food, for example), a volunteer WITH the kitchen role sees a switch “Hand over food at check-in”: one scan then admits AND delivers every item of the order.

Box office (walk-in sales)

The Sell screen is a tap-friendly point of sale for people buying AT the event: pick products, take cash or card (on your own machine), record the sale. It lands in the same reports as online sales, marked as counter.

Box-office sales are not limited by the online sales window — the door can always sell on the day.

Food counter (redemption)

Non-ticket items (food, drinks, anything collected later) are redeemed at the counter: the buyer shows the SAME QR, the kitchen scans it and sees the outstanding items — “2× pastel, 1× drink, not collected yet” — and taps deliver.

Deliveries are duplicate-proof: once handed over, the same QR cannot collect the same item again, even with two counters scanning at once. Partial delivery works (deliver 1 of 2 now, the rest later).

The live dashboard

From 3 hours before doors until the end, the dashboard turns into event-day mode: “X of Y inside” updating every 30 seconds, door pace per half hour, and counter delivery progress per product. Prop a phone up and watch the night unfold.

Afterwards it becomes the final report: attendance, no-shows (online buyers who never came — counter buyers count as present automatically) and delivery totals.