Terms of Service

1. About FacilEvents

FacilEvents is a trading name of David Nunes Cuba, a sole trader operating in the United Kingdom ("FacilEvents", "we", "us" or "our"). Business address: Horwich, Greater Manchester, United Kingdom. Email for legal notices: support@facilevents.com.

FacilEvents provides event management, registration and ticketing technology to event organisers. FacilEvents is a technology provider: unless expressly stated otherwise, FacilEvents is not the organiser, promoter or seller of events created using the Platform.

2. Definitions

"Platform" means the FacilEvents website, applications, software and related services. "Organiser" means any individual, business, charity, church, school, community group or other organisation using FacilEvents to create or manage an event. "Attendee" means a person registering for or purchasing a ticket to an Event. "Event" means an event created or managed by an Organiser through FacilEvents. "Ticket Proceeds" means amounts paid by Attendees in connection with Event tickets or registrations. "Payment Provider" means a third-party payment provider connected by an Organiser, such as Stripe or SumUp.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a contract to create an Organiser account. If you create an account on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You must provide accurate and current information, keep your account credentials secure, and you are responsible for activity carried out through your account.

4. The role of FacilEvents

FacilEvents provides technology that enables Organisers to create, publish, manage and administer Events, registrations and tickets. Unless FacilEvents is expressly identified as the organiser of a particular Event: FacilEvents does not organise or promote the Event; does not determine whether an Event takes place; does not control the Event venue, content or delivery; is not the seller of Event tickets; and does not receive or hold Ticket Proceeds.

The contract relating to attendance at an Event is between the Attendee and the relevant Organiser. The Organiser is responsible for its Events and its relationship with Attendees.

5. Organiser responsibilities

The Organiser is responsible for: ensuring that information about an Event is accurate and not misleading; having the authority, permissions, licences and insurance required to operate the Event; complying with applicable laws and regulations; setting lawful ticket prices and refund terms; providing appropriate contact information to Attendees; delivering the Event as advertised; handling Event cancellations, postponements and material changes; handling Attendee enquiries and complaints relating to the Event; determining and processing ticket refunds; managing chargebacks and payment disputes; paying applicable taxes; determining whether donations qualify for Gift Aid; ensuring that personal data requested from Attendees is lawful and necessary; and complying with applicable consumer and data protection laws.

The Organiser must not represent that FacilEvents organises, endorses or guarantees its Event.

6. FacilEvents subscription

Access to paid FacilEvents services is currently charged at £19.99 per month plus 1% of Event Revenue, unless another price has been agreed with the Organiser or displayed when subscribing. "Event Revenue" means the gross value of paid Event transactions recorded through the Platform — including any optional donation added during a ticket checkout. Giving made through the offerings module carries no FacilEvents fee.

The applicable price and any taxes will be displayed before an Organiser purchases a subscription. FacilEvents may introduce or change plans and pricing; existing customers keep the price they signed at, and will receive reasonable notice before any material pricing change applies to them.

7. The 1% FacilEvents fee

In addition to the monthly subscription, FacilEvents charges a platform fee equal to 1% of Event Revenue, payable by the Organiser for use of the Platform. Where a payment is processed through the Organiser’s connected Stripe account, the fee is deducted automatically at the moment of payment (a Stripe application fee); if such a payment is refunded through the Platform, the fee is returned automatically with the refund. For other sales — including box-office sales and Payment Providers without at-source fees — the fee is calculated on monthly volume and billed on the monthly invoice, excluding amounts refunded to Attendees where FacilEvents’ billing system recognises the refund. The fee is separate from any fees charged by Stripe, SumUp or another Payment Provider.

The FacilEvents platform fee is not a payment processing fee and does not make FacilEvents the payment service provider, merchant of record or seller of the Event ticket. The Organiser remains responsible for reviewing its FacilEvents billing information and notifying us promptly of any suspected error.

8. Payment processing

Organisers may connect supported third-party Payment Providers to FacilEvents. Ticket payments are processed by the relevant Payment Provider for the Organiser. FacilEvents does not receive, hold or safeguard Ticket Proceeds on behalf of Organisers.

Ticket Proceeds are paid through the Payment Provider to the Organiser’s connected payment account according to the Payment Provider’s terms. The Organiser is responsible for maintaining its Payment Provider account and complying with the Payment Provider’s terms, including processing fees, reserves, verification requirements and chargebacks.

9. Attendees and pricing transparency

When an Attendee purchases a ticket, the Event and ticket are offered by the relevant Organiser; FacilEvents acts only as the technology provider facilitating the transaction. Organisers must provide Attendees with accurate information about their identity, the Event, ticket prices, mandatory charges, refund conditions and contact details.

Ticket prices displayed through FacilEvents must comply with applicable UK consumer law. Mandatory fees or charges must not be concealed from Attendees or introduced misleadingly during checkout; where required by law, the total price payable must be clearly displayed.

10. Refunds, cancellations and disputes

The Organiser determines its Event refund policy, subject to applicable law, and ticket refunds are the responsibility of the Organiser. Because FacilEvents does not hold Ticket Proceeds, FacilEvents cannot independently return those proceeds to an Attendee. Where supported, FacilEvents may provide technology allowing an Organiser to initiate a refund through its connected Payment Provider.

The Organiser is responsible for decisions and communications relating to cancellation, postponement, relocation or material alteration of an Event, and for providing refunds or other remedies where required by applicable law or its Event terms.

Chargebacks and payment disputes relating to ticket purchases are primarily matters between the Organiser, Attendee and relevant Payment Provider. FacilEvents may provide available transaction, registration or ticket records to assist the Organiser.

Nothing in these Terms or an Organiser’s refund policy excludes rights that cannot lawfully be excluded.

11. Gift Aid

FacilEvents may provide tools for collecting Gift Aid declarations and producing administrative records or exports. FacilEvents does not provide tax advice, does not determine whether a donor, donation or organisation qualifies for Gift Aid, and does not submit Gift Aid claims to HM Revenue & Customs on behalf of Organisers unless expressly agreed. The Organiser remains responsible for determining eligibility and complying with HMRC requirements.

12. Acceptable use

You must not use FacilEvents to facilitate unlawful activities; fraudulent or misleading Events; infringement of intellectual property rights; phishing, malware or other malicious activity; unlawful discrimination or harassment; exploitation or abuse; unlawful fundraising; prohibited goods or services; or activities that expose FacilEvents, its users or third parties to unreasonable legal or security risk. See the Acceptable Use Policy for detail.

We may remove content or suspend accounts where we reasonably believe these Terms or applicable law have been breached.

13. Intellectual property and content

FacilEvents and its underlying software, branding, designs and technology remain the property of FacilEvents or its licensors. Organisers retain ownership of content they upload. By uploading content, the Organiser grants FacilEvents a non-exclusive licence to host, reproduce and display that content as reasonably necessary to operate the Platform, and confirms it has the necessary rights to that content.

14. Data protection

Each party must comply with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018. For personal data collected by an Organiser from Attendees for the Organiser’s own purposes, the Organiser will generally act as controller and FacilEvents as processor. FacilEvents acts separately as controller for personal data processed for its own business purposes, including account administration, billing, security, fraud prevention and legal compliance. See the Privacy Policy and Data Processing Agreement.

15. Third-party services and availability

FacilEvents integrates with third-party services and is not responsible for the availability, performance, acts or omissions of independent third-party providers. Use of those services may be subject to separate terms.

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability, and may temporarily restrict access for maintenance, security or technical reasons.

16. Suspension and termination

We may suspend or restrict access where reasonably necessary because of suspected fraud, security risks, non-payment, unlawful activity, material breach of these Terms, misuse of the Platform, or a legal or regulatory requirement — with notice where reasonably practicable.

An Organiser may cancel its subscription at any time from its account, with effect at the end of the current billing cycle; termination does not remove amounts already due. Where reasonably practicable, Organisers will be given an opportunity to export their data before permanent deletion.

17. Liability and indemnity

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or fraud. Subject to applicable law, FacilEvents is not responsible for losses arising from: cancellation or postponement of an Event; acts or omissions of an Organiser; the safety or operation of an Event; disputes between Organisers and Attendees; failures of third-party Payment Providers; or information supplied by an Organiser.

To the extent permitted by law, an Organiser will be responsible for losses, liabilities, claims and reasonable costs incurred by FacilEvents arising from the Organiser’s unlawful Event, material breach of these Terms, infringement of third-party rights or unlawful processing of personal data.

18. Changes, general and governing law

We may update these Terms to reflect changes to the Platform, our business or applicable law; where a change materially affects an Organiser’s rights or obligations, we will provide reasonable notice where practicable.

If any provision is found unenforceable, the remaining provisions continue to apply. Failure to enforce a provision does not waive our right to enforce it later.

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory rights under applicable law.

Contact: FacilEvents (David Nunes Cuba, sole trader), Horwich, Greater Manchester, United Kingdom — support@facilevents.com.